Data protection

Picture Pawfect keeps detailed records of all dogs and treatments. New clients must sign a disclaimer form and some personal details will be retained by Picture Pawfect Groomers. Client data will be treated in accordance to the data protection principles of the Data Protection Act and will not be shared with 3rd parties. Any data is not stored online, only manual records which are stored in a locked storage unit in accordance with new regulations in effect from May 2018. 

If your pet is not feeling well (e.g. vomiting, diarrhoea, kennel cough, ) please do not bring him/her to the Salon for their own comfort and the safety of other customers and also my dogs. Please advise our me of any change in your dog’s health or medical condition upon arrival so that I can update your pets records. I am unable to accept dogs which are pregnant.

Please make it your priority to arrive on time for all appointments as appointment times are not flexible. Whilst I will do my best to accommodate clients that arrive late, clients arriving more than 15 minutes late will miss their appointment  time. I appreciate clients may be late through no fault of their own, however I also have a duty to our other clients who keep to their appointment times.

I reserve the right to charge the 50% of the price of appointments that are missed due to client lateness.
Pre-payment for future services will be requested when a client has been late for 2 or more previous appointments.
This policy enables me to run an efficient salon and provide the required time needed to service all of my clients. 

I can send a reminder via text message upon request, 24 hours prior to your dogs appointment.

A full bladder or bowel can be very uncomfortable for a dog whilst it is being groomed. Please ensure that your pet has been toileted before bringing them to the Salon.  If your dog toilets during their treatment which results in them needing an additional bath, a cost of £10 will apply to cover the additional time needed to complete the groom. Water will be provided for your pet during their visit.